Legal
Privacy Policy
This policy explains what data we collect, why we collect it, and the choices you have over it. We collect only what's needed to run a secure, compliant casino — nothing more.
Information We Collect
When you create and use a Caliente Casino account, we collect:
- Identity data: name, date of birth, address, government ID for age and identity verification
- Account data: username, email, phone number, password (stored hashed, never in plain text)
- Financial data: payment method details, transaction history, processed through PCI-DSS compliant payment partners
- Activity data: games played, session length, wagers, deposits and withdrawals
- Technical data: IP address, device type, browser, and approximate location for fraud prevention and licensing compliance
How We Use It
Your data is used to verify your identity and age, process deposits and withdrawals, detect fraud and money laundering, comply with gaming licence obligations, personalize game recommendations, and send service or marketing communications you've opted into.
We never sell personal data to third parties for their own marketing purposes.
Cookies & Tracking
We use essential cookies to keep you logged in and your session secure, analytics cookies to understand how the site performs, and preference cookies to remember settings like display currency. You can manage non-essential cookies through the cookie banner or your browser settings at any time.
Sharing & Disclosure
Data is shared only where necessary: with payment processors to complete transactions, with identity verification providers to confirm age and identity, with regulators where required by our gaming licence, and with law enforcement when legally compelled. Any third party handling your data is contractually bound to protect it to at least the same standard.
Data Security
All data in transit is protected with TLS encryption, and sensitive fields such as payment details are encrypted at rest. Access to player data internally is role-restricted and logged, and we run regular independent security audits of our systems.
Retention
Account and transaction records are retained for the period required by our gaming licence and applicable financial regulations, typically five to seven years after account closure, after which data is securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion where we are not legally required to retain it, and object to or restrict certain processing, including marketing.
To exercise any of these rights, email. We respond to verified requests within 30 days.